Your payment hasn’t been confirmed.
This page does not confirm that a policy has been issued. Before retrying, check for a confirmation email and review your banking app for any pending or completed charge.
Look in your inbox, junk folder and My Portal for policy documents.
If an amount is pending or has been taken, contact support before paying again.
When there is no confirmed payment, return to your saved quote or start over.
Do not drive unless you have valid cover confirmed for the correct driver, vehicle and dates.
Need help tracing a payment?
Our payment help page explains pending charges, interrupted checkout and what information to provide if you have paid but received no documents.
Check before paying again
An interrupted checkout is not necessarily a declined payment.
If your bank shows a pending amount, check support before repeatedly trying the same payment.
Returning to checkout may preserve the quote on the same device, but a new quote can be started from the registration check if needed.
Do not drive unless you have received valid confirmation and the policy documents for the intended period.